Dear Gemma,
My Mother sadly died last week at my home, here in Ilmington. I am writing to thank you for the exemplary care given by your nurses both to my mother, myself and my sister in managing to maker her end of life as comfortable as possible.
My special thanks go to Heather who recognised and provided the extra support we needed and to Shirley Wilson who tended to my mother through her last night, allowing us to get some rest. She was a wonderful, gentle presence in our house at what could have been a very traumatic time. The collection at my mothers funeral will go to your wonderful association.