Meet the Team

Our team of Nurses and Healthcare Assistants (HCAs) is led by the Head of Nursing Services, Gemma Roberts. Gemma is registered by our regulator the Care Quality Commission and oversees our clinical activity and management of the Team.

Our Nurses have amassed a wealth of community care experience. They provide hands-on nursing care and symptom management so that both patients and families receive the best possible care in their homes.

Our HCAs

The nursing team is supplemented by a team of Healthcare Assistants who work with patients and families to provide respite care and occasional personal care. They are not trained nurses, but are selected for their practical caring skills and passion for ensuring patients receive the very best care possible.

Head of Nursing Services 2023 Review

I am incredibly proud to be part of such an exceptionally caring and patient focused team, each and every member of staff goes above and beyond for patients and their families.

The Nursing team has grown over the last year and I feel incredibly proud to be part of such an exceptional team. Our new members have ensured we can continue to provide amazing care to more people in our community. The nurses in our team hold a unique set of values and truly care about patients, families and our community as a whole. This has been demonstrated by our collaboration with SHWP. Using their already well-established warm hub we have created a SHN led group, providing soup, support and information. This is open to everyone so please mention it to anyone you may think may benefit from it.

We continue to work closely with our NHS and Warwickshire Hospice partners to ensure that care and support is equitable across our county. This cross-organisational approach allows every patient to receive person centred care exactly when and where they need it. The standard of our nursing care and support to families is high and we have recently improved this offer by having a counsellor join our team. Initially, counselling was offered to patients and families of our patients, but more recently we have trailed opening up this service to the local community by accepting referrals from Shipston Medical Centre. We hope to expand this to other medical centres in future.

I would like to take this opportunity to thank the nursing team for all their hard work and commitment to SHN and to also thank our local community and supporters. Without the dedication of our fundraising team and volunteers we would not be able to provide and expand this valuable service.


Gemma Roberts – Head of Nursing Services

Gemma is a Registered Nurse who trained at Coventry University and started her nursing career in Critical care. Soon after Gemma realised her passion was in community nursing and she joined the Shipston District Nursing team.

Palliative care then became her special interest and she then joined the Stratford Evening Nurse Service, where she worked closely with local Hospice at Home services and developed a keen interest in Hospice at home care. Gemma is committed to giving people choice at the end of their lives and being part of Shipston Home Nursing allows her to make this to happen.

Heather Goding – Nurse Coordinator

Heather qualified as a Registered General Nurse in 1993 from the Norfolk and Norwich Teaching Hospital, her final placement was on an Oncology/Palliative Care Unit and it was this experience that shaped her future career.

In 1999 Heather relocated to Worcestershire and gained her Bsc in Palliative Care from UCE Birmingham. Heather’s entire nursing career has been devoted to working within the field of End of Life Care both in clinical and managerial roles and as such she has developed excellent communication and assessment skills.

Heather joined Shipston Home Nursing in May 2019 and says it is a privilege to be part of such a dedicated team.

Caroline Ann Lloyd – Nurse Coordinator

Caroline moved into community nursing at the Ellen Badger Community Hospital in the nineties and, after 8 years, joined the District Nursing Service in Wellesbourne. This service was merged with the Shipston team and she met and worked alongside Shipston Home Nurses before joining us in November 2016.

Caroline says she finds it a privilege to help and support patients and their families at this stage in their lives.


Suzanne Roberts – Nurse Coordinator

Suzanne started her Nurse training aged 18 years at Clatterbridge Hospital on the Wirral. Once qualified she worked on the Oncology Unit for 5 years starting a life long interest in palliative care. Suzanne then started district nursing putting her palliative care experience to good use in the community where she remained for 23 years.

Suzanne joined Shipston Home Nursing in 2018, initially as a Bank Nurse and then as a Nurse Coordinator.

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