Privacy Policy

Privacy Policy

We are committed to protecting your personal data, our policy below states how we collect, store and use personal data.  

We will always ensure that we use your information in accordance with all applicable laws concerning the protection of personal information.

If you have any queries about this policy or the personal information we hold, please contact:  

John Beaumont (Data Controller)
Shipston Home Nursing
Stratford Road
Shipston on Stour
Warwickshire
CV36 4AX

Email: admin@shipstonhomenursing.co.uk

Tel: 01608 664850

Shipston Home Nursing is registered under the Data Protection Act 1998 registration number 1162586 and any data collected will be used and held in accordance with the requirements of the Data Protection Act 1998.

For further information please see below.

How we collect information?

We obtain personal information when you:

  • Enquire about our services or activities
  • Register with us or apply to volunteer or work with us
  • Send or receive an email
  • Make a donation to us
  • Provide us with your personal information

We also gather general information about the use of our website, such as pages visited and areas that are of most interest to users. We use this information to improve our website and make it a better experience for everyone. For further information please see the cookies section below.

What information do we collect?

The personal information we collect might include name, address, email address, telephone numbers, date of birth, bank account details (for setting up regular direct debit or payment information), and your family relationships to avoid duplicating communications.
Data Protection law recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information race, religious beliefs and political opinions. We do not collect special categories of data about our supporters.
However, we will collect sensitive data for employees, casual workers, or volunteers as part of our statutory, contractual, and management responsibilities.

How we use your information?

We may use your personal information for:

  • Dealing with your enquiries requests and complaints
  • Providing you with information about our work activities events and services
  • Complying with our legal obligations policies and procedures
  • Providing and personalising our services
  • Administering membership records
  • Fundraising
  • Recruitment

How we protect your information?

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal or transactional data stored on our website and systems.

Marketing

Being able to communicate with you is important, as your support will help transform the lives of patients with life limiting conditions. And we believe in being open, honest and transparent with our supporters and want you to feel comfortable about your decision to give us your personal information and how we use it. 
We will use the details you provide to us to communicate with you about how your support is helping us to provide services to adults in our community with a life limiting illness, ensuring that patients and their families are supported with the care and compassion they need. We would also like to tell you how your support is helping and other ways you can help in the future whether that’s through volunteering, participating in events, or fundraising. From time to time we might also send you appeals asking for a donation so we can continue to raise the voluntary funding needed for our nursing services.    

We promise that we will only communicate with you in the way you wish us to and we will always respect your privacy. You can change your mind at any time by visiting us at www.shipstonhomenursing.co.uk/continued-support, emailing us at fundraising@shipstonhomenursing.co.uk or writing to us at our offices at the Ellen Badger Hospital. 

We will always respond to your wishes in a sensitive, timely, courteous and professional way.

Please be assured that we will take appropriate measures to keep your personal information safe and secure and we promise not to over contact you. We will never pass your personal information on to other organisations for them to use for their own marketing purposes.

In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. This is because when you, for example, request to receive services or products from us, we have a legitimate organisational interest to use your personal information to respond to you and there is no overriding prejudice to you by using your personal information for this purpose. However, we will always provide you with the option to opt-out of hearing from us. In most instances, however, we will rely on obtaining your consent to our use of your personal information. This is the case, for example, where we seek to obtain your consent to receive email marketing from Shipston Home Nursing.  

We will only communicate to you in the way you have told us and this may include:  

Email/text marketing

If you actively provide your consent to us along with your email address and/or mobile phone number we may contact you for marketing purposes by email or text message. By subscribing to Shipston Home Nursing’s emails or opting in to email communication from Shipston Home Nursing you grant us the right to use the email for email marketing.

Post/telephone marketing

If you have provided us with your postal address or telephone number we may send you direct mail or telephone you about our work unless you have told us that you would prefer not to receive such information.

It’s your decision

You may opt-out of our marketing communications at any time by clicking the ‘unsubscribe’ link in at the end of our marketing emails.

You can also change any of your contact preferences at any time including telling us that you don’t want us to contact you for marketing purposes by visiting us at www.shipstonhomenursing.co.uk, emailing us at fundraising@shipstonhomenursing.co.uk or writing to us our offices at the Ellen Badger Hospital.

Vulnerable Person Policy

Policy Statement
Fundraising activities, public support and public trust are all essential to Shipston Home Nursing ability to achieve its overall objective of providing excellent care and compassion to adults with a life limiting illness, and to those who matter to them, within the communities we work.

We believe that giving to your favourite causes should be a positive experience for all, whether an existing donor or potential new supporter. Everyone should have the opportunity to donate if they are able to, but Shipston Home Nursing recognises that it is inevitable that some of the many people that we engage with through our fundraising activities will not always have the capacity, at the point of the interaction, to fully understand the nature of the donation they are being asked to give to Shipston Home Nursing, or the consequences of making that donation.

We also understand that people in vulnerable circumstances may need further support before deciding whether to donate. 

We recognise we have an obligation to protect those in vulnerable circumstances. Whenever we suspect that someone we engage with is lacking capacity or is in vulnerable circumstances, we will take steps to terminate the contact in a way which seeks to protect that person while protecting their dignity and having due regard for any desire they have expressed to support Shipston Home Nursing.

Whenever a fundraiser suspects that a person may be vulnerable; our approach is to immediately end the engagement. Shipston Home Nursing will provide alternative options for the individual to engage with us once the conversation has ended, thereby upholding the right that everybody has, to donate if they wish to and are able to do so.  

Keeping your personal information

We keep your personal information for as long as required to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner 

Your rights

Under the Data Protection Act 1998 and the General Data Protection Regulation, which comes into force on May 25th, 2018, you have the following rights:

1. The right to access your personal information
You have a right to obtain confirmation that your personal information is being processed. You also have the right to request a copy of your personal information we hold.

Should you wish to exercise any of these rights, in terms of the information that we hold about you, you can make a request to see your data by completing a Subject Access Request Form which is available to download or upon request. Alternatively, please ensure you provided us with all the requested information in an alternative written format to help us locate your records.

You must provide proof of your identity by enclosing two pieces of approved identification. Your request will be processed within 30 days of receipt of your request and all the relevant information we require.

2. The right to edit and update your personal information.
The accuracy of your personal information is important to us. You can edit your personal information including your address and contact details at any time.

Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect

3. The right to request to have your personal information deleted
You have the right to request the deletion of your personal information which we will review on a case by case basis.

Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect

4. The right to restrict processing of your personal information
You have the right to ‘block’ or suppress processing of your personal data. However, we will continue to store your data but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future.

Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.

5. Your right to lodge a complaint with a supervisory authority
If you wish to lodge a complaint or seek advice from a supervisory authority please contact:

The Office of the Information Commissioner Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: +44 (0) 01625 545 745
Website: www.ico.org.uk

Other websites
Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy which may differ from ours.

Use of cookies
A cookie is a small piece of information sent by a webserver to a web browser which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.

Changes to the Privacy Policy
We may update this policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage our users to frequently check this page for any changes to stay informed about how we are helping to protect your personal information we collect.
If there are any significant changes in the way we treat your personal information we will contact you and we will place a prominent notice on our website(s).

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